Refund policy

 

Can I return my order?

Yes. You may return your items within 14 days of receiving your order to obtain a refund or an exchange, in accordance with our general terms and conditions of sale.

What condition must the products be in?

Products must be returned in their original packaging, complete (including accessories, tags, etc.) and in perfect condition: unused, clean and undamaged. Any item returned incomplete, damaged, used or soiled will be considered non-compliant. It will not be refunded and may be sent back to you at your expense.

How do I initiate a return?

To initiate a return or an exchange, visit our Return Portal. You will need your order number and the email address you used at checkout. Once your request is accepted, you will receive an email containing a QR identification code.

What do I do with the QR code?

Print it twice: attach one copy to the outside of the parcel and place the second one inside the box. It is not a shipping label, it is the identification code our warehouse uses to match your parcel to your order. If you cannot print it, write your order number clearly on the outside of the box. A parcel arriving with neither can take up to 60 days to process.

Who pays for return shipping?

Return shipping costs are your responsibility, except in cases of error on our part (faulty item, incorrect shipment, missing item). In that case we cover the full cost and provide a prepaid label. You choose the carrier, provided the service includes tracking.

Where do I send my return?

Only once your request has been accepted on the portal, to:

Noclout Returns, c/o Amphora Logistics
Av. Torre de Mateu, 32 08210 Barberà del Vallès (Barcelona), Spain
Open Monday to Friday, 7:00 to 15:00
Reference name: Amphora - Noclout

 

Can I exchange instead of getting a refund?

Yes, through the same portal, subject to availability. Your replacement order is only created once we have received your item at the warehouse.

When will I receive my refund?

Refunds are issued within 14 days after we receive and inspect the returned item. The refund is credited to the original payment method used at checkout. Depending on your bank, it may take a few extra days to appear on your statement.

Uncollected pickup point delivery

If you selected pickup point delivery and do not collect your parcel within the allotted time, it will automatically be returned to us. In this case, if you request a refund, a €5 processing fee will be deducted to cover the costs incurred by the parcel's automatic return. If you request a reshipment, it will be processed at your expense.

Contact

For any question regarding a return or refund, contact us at sav@noclout.fr.