Return Conditions
Everything about returns, acceptance conditions and refund timelines is below. Check your item meets our requirements, then start your request on our returns portal.
Open the return portalYes. You have 14 days from the day your parcel is delivered to request a return or an exchange. Everything goes through our returns portal, so keep your order number and the email address you used at checkout at hand.
Items must come back unworn, unwashed and undamaged, complete, in their original packaging and with all tags still attached. Anything that can't be resold may be refused or only partially refunded.
Open the returns portal, find your order, select the items and pick a reason. Your request is confirmed by email, along with a QR code to download.
Print it twice: tape one copy to the outside of the parcel and drop the second one inside the box. It is not a shipping label, it's the identification code our warehouse uses to match your parcel to your order.
If you can't print it, write your order number clearly on the outside of the box instead. A parcel arriving with neither can take up to 60 days to process.
You do, unless the return is our fault. You choose the carrier, and the only requirement is that the service includes tracking, so the parcel can be traced if anything goes wrong.
If we sent you the wrong item, a faulty one or something you didn't order, we cover the full cost and send you a prepaid label.
To our warehouse in Spain, only once your request has been accepted on the portal:
- Noclout Returns, c/o Amphora Logistics
Av. Torre de Mateu, 32
08210 Barberà del Vallès (Barcelona), Spain
Open Monday to Friday, 7:00 to 15:00
Reference name: Amphora - Noclout
Yes, through the same portal, subject to availability. Your new order is only created once we've received your item at the warehouse, so plan for the round trip.
Within 14 days after your return arrives and has been checked at our warehouse. The refund goes back to the payment method you used. Depending on your bank, it can take a few extra days to show up on your statement.
Same conditions. Your 14 days start on the delivery date, not the order date.
If you selected pickup point delivery and do not collect your parcel within the allotted time, it will automatically be returned to us.
In this case, if you request a refund, a €5 processing fee will be deducted to cover the costs incurred by the parcel’s automatic return.
If you request a reshipment, it will be processed at your expense.