Shipping policy

 

Processing time
Orders are processed within 24 business hours of payment confirmation, unless otherwise indicated (for example during drops or sales periods). Orders placed on weekends or public holidays are processed the next business day.

Where we ship from
All orders are dispatched from our European warehouse near Barcelona, Spain.

Delivery timeframes
Once dispatched, estimated delivery times are as follows:

• France, Belgium, Luxembourg, Netherlands, Germany, Spain, Italy, Portugal: 3 to 5 business days
• Rest of Europe and international: timeframes vary by destination and are calculated at checkout

These timeframes are those communicated by our carriers and are subject to their operational conditions. They are indicative and may vary.

Carriers
Shipping is handled by professional carriers, including GLS, Colissimo and Mondial Relay for France. The carrier assigned to each order is determined by the destination, the delivery method chosen and the weight of the parcel. We reserve the right to use other carriers, without this altering the delivery method selected at the time of the order.
A tracking number is sent to you by email as soon as your order is dispatched.

Pickup point delivery
If you selected pickup point delivery, your parcel remains available at the pickup point for a limited time indicated in your tracking link. Uncollected parcels are automatically returned to our warehouse. See our Refund Policy for what happens next.

Tracking your order
You can track your order at any time on our tracking and returns portal, using your order number and the email address you used at checkout.

Shipping costs

• Free shipping on all orders over €75
• Standard shipping rates apply to orders below €75 and are calculated at checkout based on destination

Customs and duties
For orders shipped outside the European Union, customs fees or import duties may apply upon arrival in the destination country. These charges are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount.

Lost or damaged parcels
If your parcel appears to be lost or arrives damaged, contact us at sav@noclout.fr within 7 days of the expected delivery date. We will open an investigation with the carrier and find the best solution for you.

Contact
sav@noclout.fr